With trust in both local authorities, developers and the consultation process at a low point, it’s more important than ever that stakeholders are identified early in the engagement process and a clearly defined plan set developed to reach them both at the start, during and with the results of the consultation. We can help identify stakeholders, develop an engagement plan (including communications) and the questionnaires and other tools such as workshops that run alongside it.
Engagement for a public consultation
The project involved management of a 12-week public consultation. Stakeholder engagement involved identification of statutory and non-statutory bodies across five diverse neighbourhoods with communications across multiple channels from the council to third parties and media. We worked with researchers to devise a trader and customer survey, run drop-in sessions and used the data to produce a written strategy that recommended a way forward for all council markets alongside extensive cabinet level briefing during the project.
Read more about our work with Westminster City Council on the blog.
Town centre business engagement
We engaged with business and council stakeholders across Ilford town centre to understand their part in the town centre offer and how it would be impacted by large-scale developments that will change the town over the next five years. New partners were also engaged to help understand how the town centre will change with their arrival, especially with regard to the creation of an evening economy. An online survey was developed to gain views from users of the town centre as to what facilities they would like to see on offer. The results are shaping a new market offer and an events programme from 2020 as the public realm work takes place and new developments go live.
Engaging residents and businesses
We worked with Chatsworth Road over seven years from the early days formation of a traders’ and residents group and a trial market through to the development of a community interest company, recruitment of paid roles and a market with up to 50 stalls. As such there were AGMs as well as less formal meetings. From the start we undertook extensive community and business engagement from an initial survey shaping the type of market residents wanted to the day of operation and ensuring businesses were involved in how the area was marketed so they benefited from the increased footfall.
With a number of self-employed residents in the London Borough of Redbridge, the council were keen to understand the support and growth opportunities for high street businesses and the actions needed to grow them. We carried out face-to-face consultation with high street businesses on their trading environment and met with public and private sector organisations and business groups. A report was produced outlining an approach to developing high street businesses and creating opportunities for start-up businesses to start and grow including a review of government policy and funding opportunities available to high streets.